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JoinWeb Web Hosting Supplemental Agreement

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The policies and guidelines expressed herein constitute the rights and obligations of the parties entering into agreement for the rental of connectivity and/or hosting space. This document establishes operating principles and acceptable use policies as they relate to the Customer's use of the Internet and the connection/services provided by Harpwro Enterprises, Inc to the Customer.  This agreement is binding as long as Customer maintains the hosting account.  Each month that Customer does not ask for termination of the account, subjects said Customer to this set of rules as they are now or may be defined or modified during the month.

General

The Internet is a voluntary association of users interested in and willing to exchange information and data with other Internet users. At present there is no oversight group providing governance over the principles, policies or procedures for use of the Internet or the information and data accessed via the Internet.

In order to facilitate their contractual relationship the Customer and JoinWeb wish to define a working protocol of principles and policies and establish operating guidelines and acceptable standards of use of the Internet.

To this end the parties agree as follows:

Principles Governing Acceptable use of the Internet by the Customer

Responsibility and Respect - The Internet is a network intended for use by mature, adult users. The Customer recognizes this principle and undertakes at all times to act with respect, courtesy and responsibility, giving due regard to the interests and rights of other Internet user groups. This general guideline carries with it the following specific responsibilities:

a) Knowledge of the Internet - The Customer agrees to obtain a basic knowledge of the Internet and its operating principles and procedures. Customer agrees to be fully responsible for all content. JoinWeb shall not be responsible for losses incurred because of hardware or network failures. Customer should maintain backups of all their files, databases or any other contents.   JoinWeb does provide backup systems but under no circumstances will JoinWeb be responsible for lost content.

b) Improper Uses - The Customer will avoid violation of certain generally accepted guidelines on Internet usage such as restrictions on mass mailings and mass advertisements, pirating or copying of software, mail bombing or other methods of attempting to deny service or access to other users, and attempts to violate security.
Mass Mailings, or BULK Mailings otherwise known as SPAM or UCE will result in the immediate termination of Customer's account and removal of Customer's files from our servers. SPAM shall be considered a violation of our policy whether or not our mail servers were used to send it. Example:  Customer uses a third party to send BULK mail directing them to Customer's web site which resides on our server.

c) Compliance with Laws - The Customer will ensure that its use of the Internet complies with all applicable federal, state and local law and regulation, including but not limited to those principles of law which protect against compromise of copyrights, trade secrets, proprietary information and other intellectual property rights, libel or defamation of character, invasion of privacy, tortious interference, and export of technical or military data to prohibited countries. NO Adult material may be presented or transferred through our servers by file or by e-mail transmissions.

d) Validation of Information - The Customer is responsible for validating the integrity of the information and data it receives or transmits over the Internet.

e) Security - The Customer is required to protect the security of its Internet account and usage. The Customer's password will be treated as private and confidential and not disclosed to or shared with any third parties.

f) Discretion and Judgment - The Customer is expected to use discretion in the treatment and handling of Internet information and data and to take particular care to insure that adult information is not transmitted through JoinWeb servers as it may end up in the hands of juvenile users of the Internet.

g) Pornography - Due to legal and social issues, we will not accept customers who publish pornographic images. If an existing customer publishes pornographic images, JoinWeb will suspend your account. If account is suspended due to porn violations .. there will be no refunds of fees paid.

h) Excessive CPU or RAM  usage - Customers will not be allowed to use excessive amounts of CPU or RAM processing on any of our servers or face immediate suspension (alternatively we may  delete the programs or script affecting the system) .

g) Insults - We don't tolerate that our customers insult our staff when requesting support of any kind. We reserve the right to cancel services refunding the unused period of time of web-hosting



Description of non authorized uses :

1) A few customers have tried re-selling our counters or auto-responders to the rest of the world.. which caused an excessive amount of requests on our servers.

2) Sending of email bombs.

3) Providing CGI or Scripts access to other 3rd parties (.asp, .php, .pl, .plx, cgi, etc... - any kind)

4) IRC Bots ... These bots can create hostility among other net users ...which result in spamming and mail bombs.

5) IRC Activity of any kind is banned on all our servers

6) Chat systems (unless the one provided by us)

7) Mailing lists system running through ASP, PHP, PERL or any other programming language, clients are only allowed to send newsletters from the service we provide as long as correctly configured and not used for spam

8) MASS EMAIL
a) SMTP can't be  used for sending newsletters or continuous posting to multiple recipients, system will systematically delete excessive emails and may block SMTP services - if a client continues attempting this activity even after been warned, the website may be canceled or the mail server deleted and all contents lost.
Reactivation fee will apply for clients who insist on this line of action

b) Clients can't use external services to send mass email of any sort, we receive email bombs as protests and receive thousands of underliverable messages flooding our services.

9) Mailing Lists are the only authorized way to post newsletters but under following conditions:
- List must be password protected, there's a limit of messages monthly, depending on the specifications of the hosting plan
- Lists can't be used for spam purposes
- Each message sent to the list must be under 100 Kb
- Mailing lists may only contain email addresses of visitors who freely subscribed it
- Client must configure the list sending as instructed on the list management area (check the system for details)

10) POP3 use - clients are not supposed to configure email clients such as Outlook, Eudora or others to check emails automatically for less than 5 minutes period (we recommend setting the check timer to be at least 10 minutes).

11) INCOMING SPAM - Any domain receiving excessive spam may have mail services suspended until volume reaches acceptable values.


12) EMAIL ACCOUNTS DISK SPACE POLICY - Space for emails on windows accounts is unlimited, but emails are not to be left on the server for more than 60 days. On Linux accounts space is accounted for towards total disk space of the account. Clients must make sure emails are regularly downloaded. For privacy reasons we don't backup email accounts contents.

i.) Suspension - Activity which results in your account being suspended will result in loss of fees paid. No refunds will be made. Damages caused by your account will result in financial loss to you. Any complaints arising as a result of your client activity will be obvious grounds for suspension. Should your account be suspended, you will NOT be granted access to retrieve your files, this is a security precaution.

j.) Payment - Failure to make required payment when due or by late period established, will result in your account being terminated without notice.  Should account be terminated, all files will be destroyed.

k.) Refusal of Service - We reserve the right to refuse or terminate service to anyone for any reason at any time. Should service be terminated due to a policy violation, no fees will be refunded.  Termination of service may include the deletion of any files we find offensive or the total deletion of all stored content.

Free Scripts and applications offered
Disclaimer
Together with many professional components, scripts or applications, we provide some FREE scripts and applications to help clients with easy to use solutions. This several free scripts (shopping cart, dynamic catalog, online CRM and many others) are provided as they are and clients are supposed to use at their own risk - we can't be held responsible by such free applications not corresponding to what the client needs.

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